Support

Need help with Nella? Email support@searcherbase.app.

To help us understand the issue, include:

• the email address associated with your Nella account;
• your device model and operating-system version;
• your Nella app version; and
• what you expected, what happened instead, and any error message you saw.

Never send us your password or an authentication code.

Looking for general product information? Visit the Nella FAQ for answers about personalization, journaling, privacy, and meditation practice.

Subscriptions and purchases

Cancel a subscription

In Nella, open Preferences -> Subscription -> Manage Subscription. App-store subscriptions must be canceled through Apple or Google; deleting Nella or your account does not cancel their billing.

Restore a purchase

Open Preferences -> Subscription -> Restore Purchases while using the store account that made the purchase. If an eligible store purchase is not restored, email support and tell us which store you used. Do not send payment-card details.

Account access and deletion

You can permanently delete your account from Preferences -> Account -> Delete Account. If you cannot access the app, follow the instructions on our Account & Data Deletion page.

If you cannot sign in or access the email associated with your account, contact support and describe the access problem. Never send a password or authentication code.

Legal and privacy requests

Email legal@searcherbase.app for privacy rights requests, legal notices, or other legal questions.