Questions, answered
What to know before you begin.
How Nella works, what it can and cannot do, and how your practice and account are handled.
Getting started
What can Nella help me with?
Nella can help you make room for a deliberate pause when you feel anxious, stressed, distracted, emotionally overloaded, or unable to wind down. It turns what you are facing into a guided meditation, without promising that every difficult feeling will disappear.
How is a meditation shaped around me?
You tell Nella what is on your mind and how much time you have. Your practice preferences, reflections, feedback, and practice history can also help later sessions continue from where you left off.
Do I need meditation experience?
No. You can begin with the situation that brought you to the app. Nella provides the instructions and chooses a coherent way into the practice; you do not need to know the name of a technique first.
What if meditation does not make me feel calm?
Calm is not the only useful outcome. A practice may help you notice what is happening, create a little distance from a repeating thought, or choose your next response more deliberately. Some sessions will feel easier than others.
Does Nella have a meditation library?
Yes, but you do not have to browse it to decide what to practice. Nella prepares a personalized practice for today, while your Library keeps earlier sessions available to search, save, and revisit.
Your practice and privacy
How does journaling affect my meditations?
Your reflections can provide context for future personalized sessions. They also give you a place to notice thoughts and patterns that return over time.
Are my journal entries private?
Journal content is associated with your account and is not end-to-end encrypted. It may be processed by the services used to operate Nella. Our Privacy Policy explains what we collect, why we use it, and the choices available to you.
Read the Privacy PolicyCan I change my meditation preferences?
Yes. Open Preferences in Nella to change the voice, session length, practice preferences, weekly preferences, or notifications used for future sessions.
Do I have to meditate every day?
No. A useful practice should fit your life rather than punish you for missing a day. Nella records completed practices and helps you return without turning consistency into a fragile streak.
Is Nella therapy or medical care?
No. Nella is a meditation and self-reflection product, not therapy, diagnosis, medical treatment, crisis response, or an emergency service. If you or someone else may be in danger, contact local emergency services or an appropriate crisis service immediately.
Account and billing
Where can I download Nella?
The download page opens the appropriate store listing for your device. Google Play will appear there as soon as the Android listing is publicly available.
Download NellaHow do I cancel my subscription?
In Nella, open Preferences, then Subscription, then Manage Subscription. App-store subscriptions must be canceled through Apple or Google. Deleting Nella or your account does not cancel store billing.
How do I restore a purchase?
Open Preferences, then Subscription, then Restore Purchases while signed in to the store account that made the purchase. If an eligible purchase is not restored, contact support and tell us which store you used. Never send payment-card details.
Contact supportHow do I delete my account and data?
In Nella, open Preferences, then Account, then Delete Account. If you cannot access the app, the Account and Data Deletion page explains how to request deletion by email.
Account and Data DeletionReady when you are
Start with the moment you are already in.
Tell Nella what is on your mind and how much time you have. Your guided meditation will begin there.