Account & Data Deletion
You can request deletion of your Nella account and associated data through the app or by email. Some information may be retained where required or permitted for legal, security, billing, fraud-prevention, or recordkeeping purposes.
Deleting your Nella account does not cancel an App Store or Google Play subscription. To stop future billing, cancel your subscription through Apple or Google before or after deleting your Nella account:
- Apple: Manage subscriptions
- Google Play: Manage subscriptions
A web subscription purchased directly through Nella is canceled immediately when you delete your account. Any remaining subscription access ends, previous payments are not automatically refunded, and the purchase cannot be restored to a new Nella account. To stop renewal while keeping access through the end of the paid period, manage the subscription in Nella before deleting your account.
Delete from the app (recommended)
- Open Nella on your device.
- Go to Settings -> Account -> Delete Account.
- Confirm the deletion request.
Delete by email
If you can’t access the app, email support@searcherbase.app from the address on your account with the subject line “Delete my account”. We may need to verify your identity before processing the request.
Data covered by a deletion request
- Your account information, including email and authentication identifiers
- Your profile, preferences, and voice choices
- Your intentions and journal entries
- Your generated sessions, teacher memory, and feedback
- User-specific generated session audio
What we retain
- Anonymized, aggregate usage metrics that cannot be linked back to you
- Records we are legally required or permitted to keep for tax, accounting, fraud prevention, security, dispute resolution, or legal compliance
- Subscription and payment records retained by Apple App Store, Google Play, or other payment processors under their own terms and policies
Questions
Searcherbase, LLC, 418 Broadway Ste N, Albany, NY 12207
Email support@searcherbase.app for support or legal@searcherbase.app for privacy requests.